ICT enabled corporate training

The business results of an organization depend heavily on the quality and consistency of its workforce performance. Technology based learning and development initiatives provide various productivity enhancing learning modules to employees working in different locations and while on the move. Hence, by investment in ICT for their training requirements, many organizations are able to facilitate learning across the value chain using blended strategies that include online learning, webinars and classroom sessions. Some hugely successful stories of e-learning for employee and customer training tell us how companies have achieved remarkable ROI and gained on employee retention and customer loyalty. 

Extract from the book - Chapter 3 (section on Corporate training)

Key drivers for adopting technology based initiatives in corporate training:

Change management: Corporate training is closely aligned with business strategy. Changes in the business scenario
have a direct impact on performance and productivity. Learning initiatives can be used as an effective means to handle
change by providing quick access to new information and effective application of new knowledge on the job.

Better training at reduced costs: Organisations are constantly trying to reduce training costs by designing innovative approaches to training. It is quite challenging to find learning solutions that can meet the dynamic learning needs of
a large workforce at reduced costs. Here, the cost factor includes the loss of productive time while training, the
time taken to travel and other expenses incurred during the training process.

Consistency and reuse of content: As more and more businesses become global, there is a need to cater to
a variety of global and local training requirements. At the same time, it is important to maintain consistency of
content across locations through centralised management. Since the content is directly related to business
strategies it may need frequent updating with minimum effort.

Extended learning: With globalisation comes geographical expansion of business. This makes it mandatory
to provide consistent training across locations to the entire value chain comprising employees, customers, partners,
suppliers and distributors. Learning could involve updates and latest information on products and services that
may benefit people on the move such as sales and marketing personnel.

Competency and talent management: Business growth is closely linked with how talent and competencies
are managed in an organisation. The HR department needs to devise new strategies for retaining the best talent
and developing new competencies. Training is critical in nurturing employees’ ability optimally to bring out the
best in them and promote a learning culture that could help in employee retention and engagement.
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